Customer Service Officer. with MekongNet

Customer Service Officer. 608

Job Type	Full Time
Job Function	Customer Service
Position Level	Junior Executive
Year of Experience	< 2 years
Qualification	Bachelor's Degree
Preferred Gender	Any Gender
Age	18 - 50 year old
Working Day	5 (1/2)-day work/week
Working Hour	Office Hour
Location	Phnom Penh
Contract Duration
Posted Date	26 Apr 2024

Salary Offered

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Job Requirement

• Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese or Vietnam is a plus
• Be computer literate especially in Microsoft Office

Company Profile

Company Name	MekongNet
Industry	Telecomunication
Location	AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh,Phnom Penh
Contact Person
Contact Number	081 831 516 / 061 226 648
Contact Email	career@mekongnet.com.kh